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Refund Policy

your purchase, we offer a straightforward return policy to ensure you have peace of mind. Please review our return policy carefully:

1. Eligibility

  • To be eligible for a return, items must be in their original condition, including all tags, packaging, and accessories.
  • You have up to 14 days from the date of delivery to initiate a return.
  • Some items, like earrings (for hygiene reasons), may not be eligible for return. Please check the product description for specific return eligibility information.

2. Initiate a Return

To start a return, follow these steps:

  • Contact our customer support team at etherealessentialsteam@gmail.com and provide your order number along with details of the item(s) you want to return.
  • Our team will issue you a Return Authorization (RA) number and guide you on the next steps for your return.

3. Shipping the Return

  • Carefully pack the item(s) in their original packaging or suitable replacements to prevent damage during transit.
  • Include a copy of the original packing slip or order confirmation with the RA number provided.
  • Ship the return using a trackable shipping method to the address provided by our customer support team.

4. Inspection and Processing

  • Once we receive your return, our team will inspect the item(s) to ensure they meet the return eligibility criteria.
  • If the return is approved, we will process the refund to your original payment method within [number of days] days. Please note that shipping fees are non-refundable.
  • You will receive an email notification when the refund is processed.

5. Exchanges

Should you wish to exchange an item, please follow the same return process outlined above. After receiving your return and verifying the item's condition, we will process the exchange and send the replacement item to you. If the replacement item costs more, you may need to cover the price difference.

6. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at etherealessentialsteam@gmail.com with a description and photos of the issue. We will work with you to resolve the problem and provide instructions for returning the item if necessary.

7. Contact Information

Should you have any questions or concerns about our return policy or the return process, don't hesitate to reach out to us at etherealessentialsteam@gmail.com. Our dedicated customer support team is here to assist you and ensure your satisfaction.

Thank you for choosing Ethereal Essentials. Your trust in us is valued, and we're committed to delivering exceptional service and high-quality products for your beauty, fashion, and jewelry needs.